MBA Education Recognizes 20 New Commercial Certified Mortgage Servicer Graduates
WASHINGTON, D.C. (May 27, 2026) – MBA Education, the award-winning education division of the Mortgage Bankers Association (MBA), recognized 20 individuals who earned the Commercial Certified Mortgage Servicer (CCMS®) designation at a ceremony held during MBA’s CRE Servicing Solutions Conference last week.
“Earning the CCMS designation represents a significant professional achievement and demonstrates a deep commitment to excellence in commercial and multifamily mortgage servicing,” said David Upbin, MBA Vice President, Education and Strategy. “These individuals have demonstrated the expertise, industry knowledge, and leadership required to meet the rigorous standards of the program, and MBA Education is proud to recognize their accomplishments and dedication to advancing the industry.”
CCMS candidates must accumulate a total of 100 points from the following three categories: professional work experience, documented education, and industry participation. They then must pass an exam that encompasses a multiple-choice portion and an oral exam testing applicants’ knowledge on the complexities and challenges of the commercial/multifamily mortgage servicing industry.
To be eligible for CCMS Enrollment, applicants must have a minimum of five years of experience. Applicants have the option to take additional courses to help them earn educational points and prepare for the exam.
MBA Education awarded the following industry professionals with the CCMS designation:
- John R. Anderson, Senior Asset Manager, PNC/Midland Loan Services
- Mario Borja, Portfolio Management, Director, CBRE Loan Servicing, Inc.
- Kristen Coward, Senior Commercial Loan Servicing Specialist, Thrivent Financial Investment Division
- Tina E. Evans, Managing Director Servicing, Q10 Capital Servicing, LLC
- Rahe Ann Frank, Loan Servicing Manager, PNC/Midland Loan Services
- Steven Griswold, Operations Manager II, PNC/Midland Loan Services
- Jake Hammond, Senior Asset Manager, Bellwether Real Estate Capital
- William K. Hasselmann, Vice President, Loan Administration Manager, Grandbridge Real Estate Capital, LLC
- Christine Hines, Assistant Director, Essex Financial Services
- Chantel Hutchinson, Closing/Post Closing Analyst, Manulife
- Laureen MacGregor Thornburg, Portfolio Manager, Q10 Capital Servicing, LLC
- Rhonda Miles-Crump, Director, Real Estate, Genworth Financial
- Anne Muchiri, Slatt Capital
- Catherine C. Payne, Senior Asset Manager, JLL Real Estate Capital, LLC
- Jeremiah Singleton, Assistant Vice President, Manager, Portfolio & Asset Management, Northmarq Capital
- Kelli Vetter, Manager, Commercial Mortgage Loan Servicing, Mutual of Omaha Investment Management
- Elizabeth Vorholt, Managing Director Business, Trimont
- Kate Walker, Director – Servicing Manager, Q10 Capital Servicing, LLC
- Jen Weissberg, Senior Vice President, Loan Servicing, Northmarq Capital
- Vanessa Smith, Senior Asset Manager, Onity Mortgage Corporation