The State of the Mortgage Industry: Building a Sustainable Operating Model for 2021 and Beyond

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Non-Member Price $0.00



This is a sponsored webinar. Please be advised your contact information will be shared with the sponsor.

2020 has been a unique year for the housing industry not only due to the impact of the COVID-19 pandemic but also as a result of an all-time low-interest-rate environment. By the end of 2020, the mortgage lending will probably reach an all-time high of $3.9 trillion which includes 2.4 trillion of refinance, highest level since 2003 and more than double the level in 2019. For 2021, the latest projections call for $2.72 trillion in volume. Lenders have had their hands full as they managed borrower communication related to forbearance and thereafter dealing with a huge spike in mortgage loans. In the post COVID-19 scenario, digital transformation and data driven intelligent insights will be key for a sustainable operating model.


11:00 AM-12:00 PM ET


  • What are the unique challenges faced by large as well as small lenders and how they are overcoming the challenges?
  • Will the boom in loan origination continue in 2021? How are lenders planning to shift from re-finance to purchase?
  • How bank and non-bank lenders are preparing for the future of the mortgage industry by embracing digital and analytics around areas such as:
    • Omni channel, cognitive customer engagement to improve CX through entire customer journey
    • Document digitization and info extraction to accelerate loan processing
    • Automated underwriting

Who Should Attend?

  • Lending Executives
  • C-Suite, VP, Directors - Mortgage Origination, Underwriting, Processing, Servicing, Mortgage Transformation
  • Chief Digital Officers, Chief Analytics Officers or Transformation Leaders who are looking to evolve the digital borrower experience


  • Rohit Kapoor, CEO of EXL
  • Stan Middleman, CEO of Freedom Mortgage
  • Sanjiv Das, CEO of Caliber Home Loans
  • Paul Anastos, Chief Innovation Officer of Guaranteed Rate