Commercial/Multifamily Loan Servicing: August 2026
| By June 22, 2026 | After June 22, 2026 | |
|---|---|---|
| Member Price | $350.00 | $400.00 |
| Non-Member Price | $550.00 | $600.00 |
About the Event
Commercial/Multifamily (CMF) Loan Servicing is designed to introduce participants to the servicing phase of the commercial/multifamily lending lifecycle, providing a practical overview of loan servicing responsibilities, governing documents, compliance requirements, and the role of asset management in protecting lender interests and loan performance.
The course begins with The Role of the Servicer, where participants examine the responsibilities of the servicer following loan closing, including key stakeholders involved in the servicing process and how servicing functions support long-term loan performance. Participants gain an understanding of how servicers interact with borrowers, investors, and regulators throughout the life of a loan. In Servicing Agreements and Compliance, participants review the contractual and regulatory framework governing servicing activities. The lesson covers servicing agreements, compliance obligations, reporting requirements, and current regulatory considerations that impact commercial/multifamily loan servicing.
The third lesson, Servicing Operations, focuses on day-to-day servicing functions, including payment processing, escrow administration, monitoring covenants, handling borrower requests, and managing default and special servicing situations. Participants also explore common servicing platforms and operational workflows.
The course concludes with Asset Management, emphasizing the distinction between servicing operations and asset management functions. Participants learn how asset managers monitor property performance, assess risk, respond to adverse trends, and implement strategies to protect loan value and mitigate losses.
Course Syllabus:
Format:
- Instructor-guided online course delivered over four weeks
- Live instruction
- Weekly homework assignments aligned to each lesson
- Final online exam
Intended Audience:
- Loan originators and loan processors
- Loan analysts and underwriters
- Loan closers
- Servicers
- Professionals in related fields such as insurance, law, accounting, marketing, or other areas of commercial/multifamily real estate seeking a foundational understanding of loan servicing
Experience Level(s):
- Entry-Level
Program Schedule:
Week 1:
- Monday, August 3 (2:00 - 4:00 PM ET)
Week 2:
- Monday, August 10 (2:00 - 4:00 PM ET)
Week 3:
- Monday, August 17 (2:00 - 4:00 PM ET)
Week 4:
- Monday, August 24 (2:00 - 4:00 PM ET)
** Webinars may vary in duration depending on the subject matter**
MBA Education Cancellation Policy:
- For more information on course cancellations, transfers, substitutions or extensions, please review our MBA Education Policies.
Discounts:
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- Your organization can get unlimited complimentary seats to this class with an Education Advantage subscription! Contact Kathy Ryan to learn more about Education Advantage!
Earn a Credly Digital Badge:
- This course is part of the Commercial/Multifamily Finance Academy. Upon successful completion of all eight courses in the Academy, participants earn a Credly digital badge, recognizing their comprehensive training in commercial/multifamily finance fundamentals.
By registering for this event, you also have agreed that you will at all times during this event abide by the MBA EVENT CODE OF CONDUCT. You should familiarize yourself with this policy before attending the event as violations of the MBA EVENT CODE OF CONDUCT may result in removal from or denial of access to the MBA sponsored event without a refund of registration fees, or disqualification from attendance at future MBA events.