RC_LA_CR_300.5 Servicing Transfers for Customer Service Representatives
| Option | Price |
| Member | $50.00 |
| Non-Member | $100.00 |
Servicing transfers are common in mortgage banking and can create uncertainty for borrowers. Customer service representatives play an important role in explaining the transfer process and ensuring a smooth transition.
Servicing Transfers for Customer Service Representatives reviews how servicing rights are transferred between companies, including required borrower notifications and transition letters. The course explains the responsibilities of both transferor and transferee servicers and addresses common borrower concerns, such as payment forwarding, effective dates, and changes in contact information. It emphasizes the importance of clear communication during the transfer process.
This is a single-family/residential course.
Topics:
- Transferring Servicing
- Transition Letters
- Servicing Transfers Customer Service
Seat time approximately 30 mins.
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