RC_RC_GO_402.1 Working the Help Desk for Compliance Professionals
A dedicated compliance help desk can help a lender to mitigate risk by supporting compliant production, reinforcing lender policies and procedures, and educating staff on regulatory compliance. The help desk can play an important role in strengthening the compliance management system (CMS) by providing data that helps identify concerns with processes, technology, and training.
Working the Help Desk for Compliance Professionals outlines the purpose of the compliance help desk and its functions. This course also describes organizational models for help desks, staffing details, and key performance metrics. The course concludes with in-depth examples that highlight common compliance concerns and discuss how help desk staff can best handle inquiries.
This is a single-family/residential course.
- Performance Metrics
- Example Scenarios
Seat time approximately 1.5 hours.