Servicer Council

MBA Servicer Council identifies issues facing commercial and multifamily mortgage loan servicers across governmental, portfolio, and capital markets sectors. The Council provides a forum for discussion and acts as a vetting platform for issues identified at the Mortgage Banker, Life Company, CMBS, and the various peer group Roundtables. The Council has primary responsibility for the content of MBA's Annual Commercial / Multifamily Servicing and Technology Conference.

MBA Staff Representative:
Jacky Salazar
(202) 557-2746
[email protected]

Chair:
Carina Johnson
Senior Vice President
Walker & Dunlop  

Vice Chairs:
Brett Adams
SVP - Managing Director
Berkadia

Frankie Jones
Vice President & Managing Director
Lincoln Financial Group

Get Involved

If you would like to get more involved in MBA, consider volunteering for this or one of MBA's other Commercial/Multifamily committees. Any employee of an MBA commercial/multifamily member company or a select or premier level associate member company may join one or more of these committees.

Get Started: Login to see a full list of committees and councils that you are eligible to join, as well as groups you have already joined. Scroll through the list of your options and click "Join" next to your selection to be added to the roster.

Servicer Council

  • Timothy E. Steward
    Chair
    Director Commercial Mortgage Loans
    Symetra Life Insurance Company
    Bellevue, WA
  • Carina Johnson
    Chair-Elect
    Senior Vice President
    Walker & Dunlop, LLC
    Bethesda, MD
  • Brett E. Adams
    Vice Chair
    Senior Vice President & Managing Director, Servicing
    Berkadia
    Scottsdale, AZ
  • Laura J. Smith
    Immediate Past Chair
    Senior Managing Director
    Resilience Insurance Advisory Corp.
    Forest Hills, NY
  • Floriane Epeti Beyegue (Beyegue) Muldoon
    Loan Servicing Assoc
    Freddie Mac Multifamily
    McLean, VA
  • Stacy G. Ackermann
    Partner
    K&L Gates, LLP
    Charlotte, NC
  • Annabelle Agyeman
    Vice President, Asset Management
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Catherine Alexander
    VP, Managing Director, Commercial Mortgage Loans
    Unum
    Portland, ME
  • Nicole Althoff
    PNC Real Estate
    Pittsburgh, PA
  • Cristina Arroyo
    SVP Head of Legal & Compliance
    Community Loan Servicing, LLC
    Miami, FL
  • Bernard Avondet
    SVP, Director of Servicing Operations
    BWE
    Cleveland, OH
  • Corey Babarovich, Jr.
    President
    Strategic Property Associates/Strategic Asset Services
    Foothill Ranch, CA
  • Nancy Bachmeier
    Vice President - Asset Management
    RiverSource Life Insurance Company
    Minneapolis, MN
  • Sanjiv Bahl
    Senior Associate-Investment Manager
    Guardian Life Insurance Company of America
    New York, NY
  • Patricia A. Bailey
    Real Estate CFO
    Principal Real Estate
    Des Moines, IA
  • Darcey Bailey
    Principal Real Estate
    Des Moines, IA
  • Kelly W. Baker
    Mortgage Loan Servicing Manager
    American National Insurance Company
    League City, TX
  • Lawrence Banton
    Executive Director
    Wells Fargo Bank, N.A.
    New York, NY
  • Jason Barrett
    Executive Director
    Chase
    Fort Worth, TX
  • Van Bateski
    Financial Consultant
    Wells Fargo Home Mortgage
    Charlotte, NC
  • Steven Beck, CMB
    Managing Director
    Q10 Capital, LLC
    Irvine, CA
  • Jason Berry
    Chief Operating Officer
    Slatt Capital
    Burlingame, CA
  • Stephanie Black, CISR
    Director, Ins Operations & Renewal Compliance
    Lument
    Columbus, OH
  • Kerry Jo Bloomfield
    Insurance Analyst II
    Merchants Capital Corp.
    Bloomington, MN
  • Patricia Bond
    Senior Vice President
    M&T Realty Capital Corporation
    Baltimore, MD
  • Jon E. Boone
    Head of Asset Management & Servicing
    Grandbridge Real Estate Capital LLC
    Birmingham, AL
  • Laura Bosies
    Vice President
    Walker & Dunlop, LLC
    Charlotte, NC
  • Jennifer Bowser
    Manager - Insurance
    JLL Capital Markets
    Saint Paul, MN
  • Carrie Boyer, CCMS
    Managing Director - Loan Operations
    JLL Capital Markets
    Marathon, FL
  • Nicole Bozich
    Managing Director
    SitusAMC
    Robbins, NC
  • Michael Briggs
    General Counsel, SVP of Human Resources
    Mortgage Bankers Association
    Washington, DC
  • Nachael L. Bright
    Partner
    K&L Gates, LLP
    Charlotte, NC
  • Sharon Briskman
    Executive Vice President
    Greystone
    Warrenton, VA
  • Laura L. Brooks
    Loan Servicing Manager
    Pacific Southwest Realty Services
    San Diego, CA
  • Joni Brown-Haas, CCMS
    Past Chair
    Managing Director
    PGIM Real Estate
    Dallas, TX
  • Tanya L. Bryan, CCMS
    Director, SMI Operations
    StanCorp Mortgage Investors, LLC
    Hillsboro, OR
  • Alexandra Burdette, Jr.
    Servicing Associate
    Regions Commercial Lending / Real Estate Capital Markets
    Pasadena, CA
  • Kelli Burke
    MBA Staff Representative
    Vice President, Commercial Multifamily Finance | Member Engagement
    Mortgage Bankers Association
    Washington, DC
  • Elizabeth E. Burnett, CCMS
    Managing Director, Loan Servicing
    Slatt Capital
    Burlingame, CA
  • Marcy Burns
    Director of Treasury Management Real Estate
    PNC Real Estate
    Pittsburgh, PA
  • Bruce Bushey
    CRM
    Berkadia
    Ambler, PA
  • Laura Bushey
    Vice President, Insurance
    Berkadia
    Ambler, PA
  • Julie Byrne
    Insurance Administrator
    State Farm Life Insurance Company
    Richardson, TX
  • Kelley Callahan
    Mortgage Loan Closer
    Symetra Life Insurance Company
    Bellevue, WA
  • Kathryn L. Campbell
    Managing Director
    MetLife Investment Management
    Whippany, NJ
  • Michelle Campion
    Vice President, Head of Servicing
    Corebridge Financial
    El Segundo, CA
  • Shannon M. Carmack, CCMS
    Director - Commercial Mortgage Analytics and Administration
    Ameritas Investment Partners
    Cincinnati, OH
  • Justin Castaneda
    Vice President
    JP Morgan Chase
    Fort Worth, TX
  • Stephen Chavez
    Product Management
    CoreLogic
    Irvine, CA
  • Christopher Chinni
    EverBank
    Jacksonville, FL
  • Matt Chirhart
    Senior Asset Manager
    Colliers Mortgage
    Minneapolis, MN
  • Karin C. Chu
    Director of Loan Closing and Servicing
    American Real Estate Capital
    Coral Gables, FL
  • Nora Ciesla
    Senior Director, Debt Management
    Nuveen Real Estate
    New York, NY
  • Gretchen Cilley
    VP Commercial Loan Servicing Director
    EverBank
    Jacksonville, FL
  • Alonso Cisneros
    Partner
    Selzer Gurvitch Rabin Wertheimer & Polott, P.C.
    Bethesda, MD
  • Marty Clancy
    EVP, National Servicing Manager
    BWE
    Cleveland, OH
  • Mary Clark
    President
    Pacific Field Service, Inc.
    Roseville, CA
  • Ryan Cockman
    Mr.
    Florida Bond and Mortgage Inc
    Fort Lauderdale, FL
  • Jessica Coffman
    Manager SMI Operations
    StanCorp Mortgage Investors, LLC
    Hillsboro, OR
  • Jasmine Coleman
    VP, Loan Servicing Manager
    Directed Capital
    Saint Petersburg, FL
  • John Collins
    Senior Vice President
    Walker & Dunlop, LLC
    Needham, MA
  • Suzanne Collins
    SVP & Chief Servicing Officer
    Walker & Dunlop, LLC
    Bethesda, MD
  • Rachel Conlon
    Vice President - Servicing Portfolio Manager
    Berkadia
    Scottsdale, AZ
  • Ann Conner
    Assistant Director
    Northwestern Mutual Life Insurance Company
    Milwaukee, WI
  • Michelle Cook
    Senior Real Estate Operations Specialist
    Farm Bureau Financial Services
    West Des Moines, IA
  • Corey Cooper
    Senior Vice President, Servicing
    Walker & Dunlop, LLC
    Needham, MA
  • Richard L. Cooperstein, PhD , Ph.D.
    Director of Alliances and Policy
    Andrew Davidson & Co., Inc.
    New York, NY
  • Christie Corallo, CCMS
    Vice President-Manager
    Berkadia
    Ambler, PA
  • Adrienne M. Coyle
    Director of Business Development
    Starwood Mortgage Capital
    Miami Beach, FL
  • Grisela Crespo
    Director of Commercial Real Estate Practice
    Fortress Risk Consultants, LLC
    Cumming, GA
  • Charlotte Anne Croog, Jr.
    Senior Director- Escrow Operations
    JLL Capital Markets
    Hartford, CT
  • Kent Cummings, CCMS
    Executive Director
    PGIM Real Estate
    Dallas, TX
  • Summer Cunningham
    Director - Servicing
    PGIM Real Estate
    Dallas, TX
  • Patrick Dahnert
    Managing Director
    Essex Financial Services LLC
    Denver, CO
  • Jackie Damiani
    Insurance Team Lead
    Colliers Mortgage
    Minneapolis, MN
  • Jesse Dangerfield
    HR/ Training & Development Specialist
    Highland Commercial Mortgage, LLC.
    Birmingham, AL
  • David Daniel
    Associate Operations Manager
    Accenture, LLP
    Chicago, IL
  • Jeff Davis
    SVP, Director
    Northmarq
    Bloomington, MN
  • Susan Davis
    Manager/Team Lead
    PGIM Real Estate
    Dallas, TX
  • Marc William DeBord
    Senior Vice President, Asset Management
    Churchill Stateside Group LLC
    Clearwater, FL
  • Donna A. DeSimone, CPA
    VP Servicing Compliance Manager
    Berkadia
    Ambler, PA
  • Alma R. Diaz
    Senior Investor Accountant
    PPM America
    Chicago, IL
  • William Dietrich
    Program Manager
    Bankers Insurance Service
    New York, NY
  • Linda Dixon
    Commercial Transaction Manager
    Thrivent Financial
    Minneapolis, MN
  • Jeffrey W. Dodson
    Managing Director, Servicing and Asset Management
    Lument
    Dallas, TX
  • Pamela Dolan
    Partner
    Rockport Solutions, LLC
    Richboro, PA
  • Clare C. Dooley, CCMS
    Senior Vice President
    Berkadia
    Ambler, PA
  • Anne Doty, CCMS
    Senior Vice President

    Birmingham, AL
  • Kristi Dowdle
    Senior Director, Servicing
    Lument
    Dallas, TX
  • linda dresnin
    Client relations manager
    Berkadia
    Ambler, PA
  • Benjamin Dubbrin
    Director
    Altisource Portfolio Solutions, Inc.
    Atlanta, GA
  • Allison Dunaway
    Closing and Servicing Manager
    American Fidelity Assurance Company
    Oklahoma City, OK
  • David Eckels
    Senior Vice President
    PNC Real Estate
    Shawnee Mission, KS
  • Lindsay Egert
    Client Advocate
    Lockton Companies, LLC
    Dallas, TX
  • Andrea England
    Assistant Director - Accounting
    Principal Real Estate
    Des Moines, IA
  • Amy Engle
    Sr. Consultant - Construction
    Resilience Insurance Advisory Corp.
    Forest Hills, NY
  • Noreen Engler
    SVP
    Citco Loan Services (USA) Inc.
    New York, NY
  • Lori Eshoo
    Executive, Commercial Tax

    Chicago, IL
  • Lori Eshoo
    Owner
    Eshoo Consulting, LLC
    Glenview, IL
  • Jim Evans
    CEO/President
    Strategic Property Associates/Strategic Asset Services
    Foothill Ranch, CA
  • Kuwananh Ezulike, CFA
    Executive Director, Capital Markets
    Affinius Capital
    San Antonio, TX
  • Sonia Fabbri
    Insurance Servicing Specialist
    Essex Financial Services LLC
    Denver, CO
  • Desiree Farve
    Vice President
    Greystone
    New York, NY
  • Alex Fedorov
    Asset Manager
    NewPoint Real Estate Capital
    ,
  • Michele Fernandez
    Director of Servicing
    PGIM Real Estate
    Dallas, TX
  • Allison Ferrante
    Senior Client Relations Manager
    Berkadia
    Ambler, PA
  • Lisa Fields
    Assistant Vice President
    Pacific Life Insurance Company
    Newport Beach, CA
  • Jeff Filer
    Director
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Dennis C. Fisher
    Senior Investment Professional
    Nationwide Life Insurance Company
    Columbus, OH
  • Michael Fisk
    Vice President Mortgage Loan Investments
    American National Insurance Company
    League City, TX
  • Laurie Fitch
    Unum
    Portland, ME
  • Andrew Foster

    Director, CMBS Surveillance
    Kroll Bond Rating Agency
    Dresher, PA
  • Rick Foster
    Sr. Project Manager
    Pacific Life Insurance Company
    Newport Beach, CA
  • Adam Fox
    Senior Director
    Fitch Ratings
    New York, NY
  • Chris Fox
    Sr CMS Portfolio Manager
    Principal Real Estate
    Des Moines, IA
  • RoseElla Frankiewich
    Sr. Vice President, Servicing Operations
    Arbor Realty Trust
    Tonawanda, NY
  • John Frazee
    Investor Reporting Analyst, MF Mrtgg
    Merchants Capital Corp.
    Carmel, IN
  • Amy Frazey, CPA
    Past Chair
    Assistant Vice President, Investment Administration
    StanCorp Mortgage Investors, LLC
    Hillsboro, OR
  • Denise Frederick
    Insurance Administrator
    State Farm Life Insurance Company
    Richardson, TX
  • Denise Frederick
    Insurance Administrator
    State Farm Life Insurance Company
    Bloomington, IL
  • Brett A. Fuchs
    PNC Real Estate
    Overland Park, KS
  • Vennisa Fuller
    VP, Front-End Insurance Compliance
    Arbor Realty Trust
    Uniondale, NY
  • Elaine Furnari
    Head of Loan Services
    Citco Loan Services (USA) Inc.
    New York, NY
  • Christopher D. Gaas
    Senior Managing Director
    CBRE Capital Markets
    Houston, TX
  • James Gaffney
    Senior Managing Director - Head of Servicing & Asset Management
    Newmark
    Lower Gwynedd, PA
  • Mirco Gaggiotti
    McCracken Financial Solutions Corp.
    Billerica, MA
  • Troy A. Gambril
    Vice President, Head of Servicing
    Protective Life Insurance Company
    Birmingham, AL
  • Matthew Gartner
    Vice President, Deputy Chief Asset Manager
    Northmarq
    Washington, DC
  • Gayle L. Gerke
    Senior Vice President, Insurance Services
    PPM America
    Chicago, IL
  • Saadia Ghazi
    Partner
    Seyfarth Shaw LLP
    New York, NY
  • Hailey Giddings
    Sales Analyst
    Lima One Capital
    Greenville, SC
  • Glenn Gilbert
    Wells Fargo Bank, N.A.
    Mclean, VA
  • Ashley Gold
    MF Asset Mgmt Mgr
    Freddie Mac Multifamily
    Mc Lean, VA
  • Arren Goldman, Esq.
    Partner
    Seyfarth Shaw LLP
    Charlotte, NC
  • Brandon Gomer
    Analyst, CML Closing & Servicing
    TruStage
    Madison, WI
  • Camila Gonzalez
    Vice President of Mortgage Servicing
    Habitat for Humanity of Pinellas and West Pasco Counties
    Clearwater, FL
  • Hannah Gorres
    Real Estate Investment Manager
    Farm Bureau Financial Services
    West Des Moines, IA
  • Peter Grace, AMP
    MBA Staff
    Senior Vice President of Strategy and Member Services
    Mortgage Bankers Association
    Washington, DC
  • Lyndsey Griffie
    AVP, Manager of Loan Administration
    Voya Investment Management
    Atlanta, GA
  • Paul Griffin
    Managing Director
    Hudson Realty Capital
    New York, NY
  • Gail Griffith
    MBA Staff
    Director Commercial Multifamily Education Content
    Mortgage Bankers Association
    Washington, DC
  • Kelley Griner, CCMS
    Assistant Director - Senior Loan Servicing Manager
    Symetra Life Insurance Company
    Bellevue, WA
  • Dominick Guerriero
    Director
    Bank of America
    New York, NY
  • Mandi Hackett
    MAP Chief Underwriter
    Hudson Realty Capital
    New York, NY
  • Sarah Hadley
    Vice President
    PNC Real Estate
    Overland Park, KS
  • Ryan Hager
    Senior Vice President
    PNC Real Estate
    Overland Park, KS
  • Ryan Haines
    Vice President - Portfolio Manager
    Berkadia
    Ambler, PA
  • Tania Halligan, MBA
    SVP, Director of Operations, Debt + Equity and Servicing
    Northmarq
    Bloomington, MN
  • Ilana Handler
    Controller
    Hudson Realty Capital
    New York, NY
  • Christine A. Hansen
    Vice President - RE Asset Management
    Voya Investment Management
    Atlanta, GA
  • Brent Hansen
    Sr. Vice President
    Grandbridge Real Estate Capital LLC
    Prairie Village, KS
  • Brian L. Hanson
    Past Chair
    Managing Director
    CWCapital Asset Management LLC
    Washington, DC
  • Tami Harmsen
    Principal Real Estate
    Des Moines, IA
  • Katelynn Harris Walker
    Associate Director | Affordable Housing Initiatives
    Mortgage Bankers Association
    Washington, DC
  • David A. Harrison
    Chief Operating Officer
    PNC Real Estate
    Overland Park, KS
  • Jeannette Harry
    Manager, SMI Operations
    StanCorp Mortgage Investors, LLC
    Hillsboro, OR
  • Craig Hartzog
    Head of Commercial Servicing
    Accenture, LLP
    Charlotte, NC
  • Geoff Harvey
    AVP, Insurance Operations Manager
    BWE
    Cleveland, OH
  • Jonmikel Harwell, Jr.
    Senior Vice President, Servicing Technology
    SitusAMC
    Houston, TX
  • Will Hasselmann
    Vice President , Operations Manager
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Emily Haugh
    Vice President
    PNC Real Estate
    Overland Park, KS
  • Mary Hayes
    Managing Director, Head of Wholesale Lending Services Real Estate Products Vertical
    JP Morgan Chase
    Chicago, IL
  • Michael Heagerty, CCMS
    CFO
    Gantry
    San Francisco, CA
  • Rima Heard
    Director Servicing
    VIUM Capital
    Columbus, OH
  • Andrea Helm, CCMS
    Senior Vice President
    PNC Real Estate
    Pittsburgh, PA
  • Jeff Henderson
    Vice President
    Draper & Kramer, Inc. Commercial Finance
    Chicago, IL
  • Carol Hendrix
    Servicing Manager, Commercial Lending
    Protective Life Insurance Company
    Birmingham, AL
  • Anne Herman
    Arbor Realty Trust
    Uniondale, NY
  • Angel R. Hernandez
    Chief Strategy Officer
    Stavvy
    Boston, MA
  • Rachelle Hesterlee
    Senior Vice President
    PNC Real Estate
    Overland Park, KS
  • Kimberly Highfield
    Assistant Vice President
    Manulife Real Estate Finance Group
    Boston, MA
  • Jean Hixson
    Director - Data Strategy and Analytics, Reporting and Accounting
    Principal Real Estate
    Des Moines, IA
  • Luke Hoffman, CCMS
    Manager - Head of CML Closing & Servicing
    TruStage
    Madison, WI
  • Robert Holzman
    Managing Director
    CBRE Capital Markets
    Houston, TX
  • Sherry Hottinger
    Manager, Loan Servicing
    Thrivent Financial
    Minneapolis, MN
  • Amber Howard
    COO
    X-Caliber Capital
    Lutherville Timonium, MD
  • Melinda Howard
    Insurance Manager - Agency Loans
    BWE
    Cleveland, OH
  • Adrienne Huffman
    Director
    Nuveen Real Estate
    New York, NY
  • Doris M. Hughes
    Director
    Guardian Life Insurance Company of America
    New York, NY
  • Dan Husak
    Senior Vice President
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Zach Illig
    Consultant
    Lincoln Financial Group
    Greensboro, NC
  • Cindy Ina
    MF Asset Mgmt Dir
    Freddie Mac Multifamily
    McLean, VA
  • Sally Ingberg
    Senior Vice President & Director, Asset Management Agency
    BWE
    Cleveland, OH
  • Jane A Ingham
    Sr. Vice President
    M&T Realty Capital Corporation
    Baltimore, MD
  • Frank Innaurato
    Vice President
    Berkadia
    Phoenix, AZ
  • Christina Ison
    AVP, Servicing Quality Control
    SitusAMC
    Southfield, MI
  • Melissa Jackson
    Vice President, Manager of Asset Management
    BWE
    Cleveland, OH
  • Julie Jacobs
    Director, Debt Strategies Group
    MetLife Investment Management
    Whippany, NJ
  • Jessica Javier
    Vice President, Multifamily Agency Lending Closing Lead
    JP Morgan Chase
    New York, NY
  • Jodi Jenkins
    Loan Portfolio Analyst II
    Ameritas Investment Partners
    Cincinnati, OH
  • Steven R. Johnson
    Past Chair
    Managing Director of Closing and Servicing
    Principal Real Estate
    Des Moines, IA
  • Stefanie Johnson, CCMS
    Sr. Loan Servicing Portfolio Associate
    Symetra Life Insurance Company
    Bellevue, WA
  • Laura Johnson
    Asst. Director Commercial Loan Operations
    Principal Real Estate
    Des Moines, IA
  • Twala Johnson
    Vice President
    Regions Commercial Lending / Real Estate Capital Markets
    Atlanta, GA
  • Patrick Johnson
    Sr. Counsel, AVP
    Lincoln Financial Group
    Greensboro, NC
  • Kevin Jonas
    Senior Vice President - Commercial
    Community Loan Servicing, LLC
    Coral Gables, FL
  • Frankie T. Jones, Jr.
    Vice President & Managing Director
    Lincoln Financial Group
    Greensboro, NC
  • Diana Jones
    MF Asset Management Director
    Freddie Mac Multifamily
    McLean, VA
  • Christian Jorgenson
    Vice President
    PGIM Real Estate
    Newark, NJ
  • Crystal N. Kalinowski, CCMS
    Past Chair
    Managing Director
    District Capital LLC
    Detroit, MI
  • Kristi Kallus
    Director
    CBRE Capital Markets
    Houston, TX
  • Jason Kamienski
    Vice President Shared Services
    Berkadia
    Ambler, PA
  • Mitchell Kaplan
    Partner
    Seyfarth Shaw LLP
    New York, NY
  • Karen Karwoski
    Director of Asset Management
    Guggenheim Real Estate
    Saint Louis, MO
  • Eric M. Keifer
    Senior Vice President
    Rockport Mortgage Corporation
    Gloucester, MA
  • Susan Kellems
    Associate
    Lincoln Financial Group
    Greensboro, NC
  • Alexandre King
    Director, Asset Management
    Nuveen Real Estate
    New York, NY
  • Bob T. Kirkwood
    Chief Financial Officer
    Lument
    New York, NY
  • Alexandria Kizy
    Asset Manager
    District Capital LLC
    Detroit, MI
  • Dan Kohrs
    Vice President, Treasury Management
    PNC Real Estate
    Pittsburgh, PA
  • Jake Koivisto
    Operations Production Support Specialist
    PNC Real Estate
    Pittsburgh, PA
  • Lindsay Konkel
    Managing Director
    Ziegler Financing Corporation
    Denver, CO
  • Barbara L. Koorey
    Senior Vice President
    Orange Coast Title Company
    Santa Ana, CA
  • Angela Kos
    Insurance Consultant
    BWE
    Cleveland, OH
  • Sara Kraft
    Director, Loan Operations
    Northmarq
    Bloomington, MN
  • Victoria Kratzberg
    VP, Operations Manager Senior
    PNC Real Estate
    Overland Park, KS
  • Adam Krings, AMP
    Associate Rental Underwriter
    MassHousing
    Boston, MA
  • Caroline Kroner
    Private Markets Asset Management Sr. Analyst
    American Family Insurance
    Madison, WI
  • Alan B. Kronovet, Jr. , CCMS
    Past Chair
    Head of Commercial Mortgage Servicing
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Kate Kuhn
    Sr. Mortgage Production Analyst, Commercial Mortgage Loans
    OneAmerica Financial Partners
    Indianapolis, IN
  • Nancy Kunkel
    Vice President, Closing Manager
    Northmarq
    Dallas, TX
  • Maja Kunzi
    Director
    Nuveen Real Estate
    San Francisco, CA
  • Daniella Kurucz
    Senior Marketing & Business Development Manager
    Seyfarth Shaw LLP
    Charlotte, NC
  • Annie Dai Kwan
    Senior Counsel
    CBRE Capital Markets
    Houston, TX
  • James Kwon
    OPS ANALYST II LSAM
    KeyBank Real Estate Capital, KeyCorp
    Cleveland, OH
  • Jimmy Lam
    Investment Director
    Beyond Holding US, LLC
    Irvine, CA
  • Lea L. Land, CCMS
    Director
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • George Lane
    Deputy General Counsel
    Auction.com
    Plano, TX
  • Julie Lange, CCMS
    Mortgage Portfolio Advisor
    Securian Financial
    Saint Paul, MN
  • Scot Lange, II
    Mortgage Portfolio Consultant
    Securian Financial
    St. Paul, MN
  • Colleen Larkin, CRI
    Managing Director
    NYL Real Estate Investors
    New York, NY
  • Timothy M. Larkin
    Senior Executive Vice President Operations
    Colliers Mortgage
    Minneapolis, MN
  • Ben Larson
    Vice President - Asset Management
    Colliers Mortgage
    Minneapolis, MN
  • Mary Pat Lawrence
    Senior Vice President, Government Affairs
    Protective Life Insurance Company
    Birmingham, AL
  • Deanna Lee
    Senior Vice President
    BWE
    Los Angeles, CA
  • Jason Lenz
    Senior Vice President
    Northmarq
    Bloomington, MN
  • Melanie Lewis
    Vice President, Closing Manager
    BWE
    Dallas, TX
  • Bert Libke
    Senior Vice President/Managing Director, Loan Servicing
    Northmarq
    Bloomington, MN
  • Jin Lin
    Senior Vice President
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Justin Lincoln
    Senior Loan Portfolio Analyst
    Ameritas Investment Partners
    Cincinnati, OH
  • Jen Lindell
    Director - Servicing Business Transformation
    Northmarq
    Denver, CO
  • Michael B. Lindgren, CCMS
    Vice President
    PNC Real Estate
    Pittsburgh, PA
  • Carolyn Little
    Specialist, Mortgage Loan Administration
    American Fidelity Assurance Company
    Oklahoma City, OK
  • Nicole Little
    Counsel
    Lincoln Financial Group
    Greensboro, NC
  • Allyson Little
    Director, Strategic Member Relations
    Mortgage Bankers Association
    Washington, DC
  • Barbara P. Lloyd
    Managing Director - FHA Construction Lending
    NewPoint Real Estate Capital
    Plano, TX
  • Christina Lok
    Loan Asset Manager
    Guardian Life Insurance Company of America
    New York, NY
  • Mei-Fong Long
    Freddie Mac
    Mc Lean, VA
  • Adrian Lopez
    Senior Asset Manager - Agency
    BWE
    Cleveland, OH
  • Joe Lovell
    Past Chair
    Chief Administrative Officer
    Colliers Mortgage
    Minneapolis, MN
  • Evan MacMillan
    Manager, Realty Administration
    Southern Farm Bureau Life Insurance Company
    Jackson, MS
  • Jeffrey T. Majewski
    Executive Managing Director
    CBRE Capital Markets
    Houston, TX
  • Nicole Malaske
    Director, Pre-Close Compliance & Risk Remediation
    Lument
    New York, NY
  • Kimberly A. Mancinelli, CCMS
    Insurable Risk Management Consultant
    Northwestern Mutual Life Insurance Company
    Milwaukee, WI
  • Lindee Mancuso
    Senior Servicing Specialist
    PGIM Real Estate
    Dallas, TX
  • Nick Manning
    Associate Director
    Lument
    New York, NY
  • Richard Marion, CCMS
    Senior Vice President
    M&T Realty Capital Corporation
    Baltimore, MD
  • Keila Martin
    Mortgage Servicing Coordinator
    Habitat for Humanity of Pinellas and West Pasco Counties
    Clearwater, FL
  • Dana Jo Martino, CCMS
    Senior Vice President, Managing Director, Servicing
    Berkadia
    Ambler, PA
  • Chris Mason
    Vice President, Asset Management
    PGIM Real Estate
    Dallas, TX
  • Lauren May
    Assistant Vice President
    Walker & Dunlop, LLC
    Bethesda, MD
  • Jen McAhren
    Director, Debt Asset Management
    Aegon Asset Management
    Cedar Rapids, IA
  • Dawn McCabe
    Director
    Wells Fargo Bank, N.A.
    Carlsbad, CA
  • Megan McConville
    Director - CMS Asset Management
    Principal Real Estate
    Des Moines, IA
  • Mark E. McCool
    President - Berkadia Commercial Real Estate Services
    Berkadia
    Ambler, PA
  • Frank McCracken
    CEO
    McCracken Financial Solutions Corp.
    Billerica, MA
  • Joseph M. McFarland, CMB
    Group Vice President

    Baltimore, MD
  • Brian McGrath
    Senior Vice President - Servicing
    Walker & Dunlop, LLC
    Needham, MA
  • Ronald McKenna
    Vice President
    Cigna Realty Investors
    Bloomfield, CT
  • Blake McMurtrey
    Product Manager
    Sagent
    Golden, CO
  • Lise McNamara, CCMS
    Managing Director, GSE Asset Management
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Sandy McRoy
    Operations Group Manager
    PNC Real Estate
    Pittsburgh, PA
  • Janet Mercer
    Manager, Commercial Mortgage Investments
    Securian Financial
    Saint Paul, MN
  • Chad Meyer
    CMS Portfolio Manager
    Principal Real Estate
    Des Moines, IA
  • Danielle Meyers
    Senior Accounting Analyst
    Principal Real Estate
    Des Moines, IA
  • Kristin L. Michels
    Operations Manager
    Ziegler Financing Corporation
    Westerville, OH
  • Christopher Miculis
    Managing Director, Head of Asset Management, Debt
    Nuveen Real Estate
    New York, NY
  • Jennifer Miller Sobolev
    Managing Director - Head of Portfolio Asset Management
    Corebridge Financial
    El Segundo, CA
  • Stephanie T. Milner
    Associate Vice President, Head of Commercial and Multifamily Policy
    Mortgage Bankers Association
    Washington, DC
  • Lindsay Minch
    Operations Production Support Specialist Sr.
    PNC Real Estate
    Cleveland, OH
  • Irene Minderhoud
    Assistant Vice President
    CBRE Capital Markets
    Houston, TX
  • Scott Monroe
    Business Analyst
    McCracken Financial Solutions Corp.
    Billerica, MA
  • Eileen Moore
    Relationship Manager
    Berkadia
    Ambler, PA
  • Dennis F. Moore
    Senior Sales Executive
    SS&C Technologies, Inc.
    Windsor, CT
  • Lisa Morgan
    Assistant Manager, Realty Administration
    Southern Farm Bureau Life Insurance Company
    Jackson, MS
  • Linda Moss
    Senior Loan Administrator
    Ameritas Investment Partners
    Lincoln, NE
  • Tarrah Mueller
    Senior Vice President, Director
    Northmarq
    Minneapolis, MN
  • James Mullins
    Investment Professional
    State Farm Life Insurance Company
    Bloomington, IL
  • Mace Muse
    Portfolio Manager
    Grandbridge Real Estate Capital LLC
    Birmingham, AL
  • Craig Nazzaro
    Of Counsel
    Nelson Mullins Riley & Scarborough LLP
    Atlanta, GA
  • Lisa Neppl
    Mgr- Loan Servicing
    RiverSource Life Insurance Company
    Minneapolis, MN
  • Valerie Nichols
    PNC Real Estate
    Overland Park, KS
  • Valerie Nichols
    Senior Vice President
    PNC Real Estate
    Pittsburgh, PA
  • Karen Odom
    Closing Insurance Analyst
    BWE
    Cleveland, OH
  • Siobhan O'Keefe, CCMS
    Senior Vice President
    Berkadia
    Ambler, PA
  • Kathleen Olin

    Washington, DC
  • Dan Olsen, CCMS
    Past Chair
    Senior Vice President
    KeyBank Real Estate Capital, KeyCorp
    Dallas, TX
  • George T. O'Neil, III , CPCU ARM CRM ChFC
    Managing Director
    CWCapital Asset Management LLC
    Washington, DC
  • Margaret Opper
    Private Market Operations Specialist
    American Family Insurance
    Madison, WI
  • Maggie OShea
    Commercial Escrow Manager
    Churchill Stateside Group LLC
    Clearwater, FL
  • Gianni Ottaviano
    Managing Director, Structured Finance
    Arbor Realty Trust
    Uniondale, NY
  • Debra Owsiak
    Insurance Analyst
    BWE
    Cleveland, OH
  • Dan Pallone, Jr.
    Vice President, Mortgage REIT & Loan Solutions
    SS&C Technologies, Inc.
    New York, NY
  • Michael J. Palmer
    Vice President
    Greystone
    Warrenton, VA
  • Carrie Papa
    Senior Vice President
    AGM Financial Services, Inc.
    Baltimore, MD
  • Richard Pardoe, CCMS
    Senior Vice President, Asset Management
    M&T Realty Capital Corporation
    Baltimore, MD
  • Brian Parker
    Vice President-Manager of Servicing
    Q10 Capital, LLC
    Shawnee Mission, KS
  • Melody C. Parrish
    AVP/Sr. Director
    Lincoln Financial Group
    Greensboro, NC
  • Raquel Pasala
    SVP of Strategy & Business Relations
    First Allegiance
    Elizabeth, NJ
  • Catherine Payne
    Asset Manager
    JLL Capital Markets
    North Bethesda, MD
  • Caleb Pearson
    VP - Insurance Services
    JP Morgan Chase
    Chicago, IL
  • Jose A. Perez
    MD, FHA Mortgage Operations
    NewPoint Real Estate Capital
    Parsippany, NJ
  • Darren M. Peters, CCMS
    Vice President, Loan Servicing
    PNC Real Estate
    Overland Park, KS
  • Steve Pewitt
    BWE
    Cleveland, OH
  • Justin Pezewski
    Mortgage Portfolio Senior Analyst
    Securian Financial
    St. Paul, MN
  • Ngoc Pham
    Portfolio Analyst
    Berkadia
    Ambler, PA
  • Daniel J. Phelan, CMB, CRI, CCMS
    Partner
    Pacific Southwest Realty Services
    San Diego, CA
  • Beth Plourd
    AVP/Sr. Director
    Lincoln Financial Group
    Greensboro, NC
  • Melissa Poppinga
    Vice President
    SitusAMC
    Houston, TX
  • Brian Pounds
    Vice President - Senior Manager of Portfolio & Asset Management
    Northmarq
    Denver, CO
  • Stef Pritchard

    Senior Vice President/Servicing Manager
    Colliers Mortgage
    Minneapolis, MN
  • Sicily Qu
    Director
    Arbor Realty Trust
    Uniondale, NY
  • Amanda Reasoner
    Associate
    K&L Gates, LLP
    Charlotte, NC
  • DeAnne A. Reed
    AVP, Servicing Operations
    Pacific Life Insurance Company
    NewPort Beach, CA
  • Sara Reffett
    Investment Professional
    State Farm Life Insurance Company
    Richardson, TX
  • Phil Reuter
    Investment Professional
    State Farm Life Insurance Company
    Richardson, TX
  • Olivia Rever
    AVP, Servicing and Asset Management
    X-Caliber Capital
    ,
  • Michelle Reyes
    Loan Closing and Servicing Manager
    Q10 Capital, LLC
    Irvine, CA
  • Steve Reynolds
    SVP - Business Development
    PNC Real Estate
    Pittsburgh, PA
  • Marianne Ricci
    Lead Analyst Loan Servicing
    ReCap, An RGA Company
    Chesterfield, MO
  • Amelia Rice, CCMS
    Senior Loan Servicing Specialist
    Thrivent Financial
    Minneapolis, MN
  • Latrice M. Richie
    Portfolio Manager
    Slatt Capital
    Burlingame, CA
  • Hank Riddle
    Insurance Analyst
    CBRE Loan Services, Inc.
    Houston, TX
  • Angel Ries
    Insurable Risk Management Consultant
    Northwestern Mutual Life Insurance Company
    Milwaukee, WI
  • Donna Ring
    Vice President, Insurance Operations
    SitusAMC
    Overland Park, KS
  • Jason Rippe
    Director, Asset Management
    PGIM Real Estate
    Dallas, TX
  • Aisha Roberts
    Sr. Director
    Nuveen Real Estate
    Charlotte, NC
  • Brittany Robinson
    Asset Management
    X-Caliber Capital
    Irvington, NY
  • Todd Rodgers
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Denise F. Ross
    Chief Operating Officer
    McCracken Financial Solutions Corp.
    Billerica, MA
  • Alicia Payne Roundy
    Associate Vice President of Digital Marketing Strategies
    Mortgage Bankers Association
    Washington, DC
  • Blake Rudolph
    Executive Director, Servicing
    PGIM Real Estate
    Dallas, TX
  • David Ruiz
    Managing Director, Operations
    ACORE Capital
    Larkspur, CA
  • Charlie Rusch
    CPC Mortgage Company
    New York, NY
  • Rob Russell
    President of Special Servicing
    Greystone
    New York, NY
  • Hope Rutter
    Director Rental Servicing
    Virginia Housing Development Authority
    Richmond, VA
  • Timothy S. Ryan
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Chuck Ryba, CCMS
    SMD and Head of Asset Management
    NewPoint Real Estate Capital
    Plano, TX
  • Jacky Salazar
    MBA Staff
    Director
    Mortgage Bankers Association
    Washington, DC
  • Ileana Salinas
    Manager
    JLL Capital Markets
    Dallas, TX
  • Krystian Sanders
    Mortgage Compliance Examiner
    Tennessee Housing Development Agency
    Nashville, TN
  • Gwen Schaeffer
    Manager, SMI Operations
    StanCorp Mortgage Investors, LLC
    Hillsboro, OR
  • Jim Schroeder, CCMS
    Executive Vice President
    Walker & Dunlop, LLC
    Needham, MA
  • Katie Schwarting
    Firmwide Board Member
    Seyfarth Shaw LLP
    Charlotte, NC
  • Henry J. Schwendiman, CMB
    Managing Director
    Q10 Capital, LLC
    Salt Lake City, UT
  • Charles Scott, CCMS
    Vice President, Asset Management
    PGIM Real Estate
    Dallas, TX
  • Anne Seehusen
    Vice President, Senior Manager of Portfolio and Asset Management
    Northmarq
    Minneapolis, MN
  • Venkataramreddy Seelam
    Assistant Manager SME
    Berkadia
    Hyderabad, IA
  • Joshua M. Seiff
    JP Morgan Chase
    Washington, DC
  • Georgia Shafer
    Loan Portfolio Analyst
    Ameritas Investment Partners
    Cincinnati, OH
  • Chris Shamaly
    Executive Managing Director
    CBRE Capital Markets
    Houston, TX
  • Gail S. Shank
    Managing Director
    ColumbiaNational Real Estate Finance, LLC
    Columbia, MD
  • Jennifer L. Shedden, CCMS
    SVP, Asset Management Supervisor
    Colliers Mortgage
    Charlotte, NC
  • Andrew J. Shedlock, III
    Vice President & General Counsel
    Greystone
    Warrenton, VA
  • Rosie Sheehan
    Director, Business Development
    SS&C Technologies, Inc.
    Windsor, CT
  • Brian J. Shoch, CCMS
    SVP, Managing Director-Servicing
    Berkadia
    Ambler, PA
  • Andrew Shook
    Head of Commercial Real Estate Lending
    Lima One Capital
    Greenville, SC
  • Kelly Shupe
    AVP, Insurance Processing
    Arbor Realty Trust
    Uniondale, NY
  • Julieanne Siemers
    Barclays
    Plymouth, MA
  • Drew Simms
    Executive Director
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Yeran Simonian, CCMS
    Vice President - Servicing
    Walker & Dunlop, LLC
    Bethesda, MD
  • Chong Sin
    Vice President
    JP Morgan Chase
    New York, NY
  • Reggie Smith
    Commercial Mortgage Servicing
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Lauren C. Smith
    Operations Analyst
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Linda Smith
    Insurance Analyst - Closing
    BWE
    Cleveland, OH
  • Deidrae Smith
    Operations Manager Insurance
    PNC Real Estate
    Pittsburg, PA
  • Jerry Smith
    Principal & President
    Citrine Advisors
    Carmel Valley, CA
  • Jeffrey T. Spahn
    Senior Vice President
    Merchants Capital Corp.
    Carmel, IN
  • Jaime Spencer
    Real Estate Operations Consultant
    Northwestern Mutual Life Insurance Company
    Milwaukee, WI
  • David Spotts
    Operations Director
    PNC Real Estate
    Overland Park, KS
  • Jeanne St. John
    Executive Director
    PGIM Real Estate
    Dallas, TX
  • Jan Sternin, CMB
    Senior Vice President, Managing Director
    Berkadia
    New York, NY
  • Dale Stewart
    Asset Manager
    ArrowMark Partners
    Denver, CO
  • Corie Strickland
    Executive Director
    JP Morgan Chase
    Fort Worth, TX
  • Matt Stump
    Principal Real Estate
    Des Moines, IA
  • Gina Sullivan
    Senior Vice President, Loan Servicing and Asset Management
    KeyBank Real Estate Capital, KeyCorp
    Overland Park, KS
  • Kevin Sullivan, CCMS
    Senior Managing Director
    JLL Capital Markets
    Saint Paul, MN
  • Shelly Sutton
    Loan Closing Coordinator
    40/86 Mortgage Capital Inc.
    Carmel, IN
  • Sarah E. Swartzendruber

    Managing Director, Special Servicing
    Aegon Asset Management
    Cedar Rapids, IA
  • Stacy Chea Sysombath
    Commercial Mortgage Servicing Analyst
    Principal Real Estate
    Des Moines, IA
  • Daniel P. Szparaga
    Management Information Specialist
    U.S. Department of Housing and Urban Development
    Washington, DC
  • Michael S. Tanner
    President
    Pacific Southwest Realty Services
    Los Angeles, CA
  • Ted Tannors
    Senior Portfolio Manager
    Slatt Capital
    Greenwood Village, CO
  • Lindsay Tarwater
    Executive Director, WLS Real Estate – Agency Multifamily Servicing
    JP Morgan Chase
    Plano, TX
  • Benjamin Taylor
    Asset Manager
    BWE
    Cleveland, OH
  • Terry Teach
    Senior Vice President
    Greystone
    Warrenton, VA
  • Donna Teague, CCMS
    Director - CML Portfolio and Risk Management
    Mutual of Omaha Insurance Company
    Omaha, NE
  • Ebony Thomas
    Vice President, Compliance
    Merchants Capital Corp.
    Carmel, IN
  • Marcy Thomas, CCMS, CCIM
    Vice President, Portfolio Loan Manager
    Grandbridge Real Estate Capital LLC
    Atlanta, GA
  • Gina Thompson
    MF Asset Mgmt Sr Dir
    Freddie Mac Multifamily
    Mc Lean, VA
  • Robert Thorvardson
    Vice President
    Berkadia
    Scottsdale, AZ
  • Chelsea Towner, CCMS
    Gantry
    Seattle, WA
  • Jenna Treible
    Closing Team Manager
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Margo Trocke
    Loan Closer
    Securian Financial
    Saint Paul, MN
  • Tara L. Uebelhor Bayse, CCMS
    Director, Commercial Mortgage Portfolio Management
    OneAmerica Financial Partners
    Indianapolis, IN
  • Tiffany Uittenbogaard
    Investment Accountant
    Principal Real Estate
    Des Moines, IA
  • Jenna Unell
    Senior Managing Director
    Greystone
    Irving, TX
  • Rachel A Vaccaro, MBA
    AVP Insurance Manager
    Colliers Mortgage
    Minneapolis, MN
  • Derek Vander Veen, CCMS, CRI®
    Senior Vice President of Business Development
    Grandbridge Real Estate Capital LLC
    West Des Moines, IA
  • Melissa Vernon
    Executive Director - Portfolio Manager
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Kelli Vetter
    Lead Loan/Bond Administrator
    Mutual of Omaha Insurance Company
    Omaha, NE
  • Layton Vitanza
    Senior Vice President
    Citco Loan Services (USA) Inc.
    New York, NY
  • Elizabeth Vorholt, MBA
    Director, Corporate Insurance Senior Manager
    Wells Fargo Bank, N.A.
    Charlotte, NC
  • Christina Wagner, CCMS
    Senior Vice President
    Grandbridge Real Estate Capital LLC
    Bloomfield Hills, MI
  • Zilay Wahidy
    SEVP
    HAB Bank
    New York, NY
  • Jeannie Walker
    CRM
    Berkadia
    Ambler, PA
  • Kim Waller
    Loan Administration Process Manager
    Ameritas Investment Partners
    Cincinnati, OH
  • Kenneth R. Walters, CCMS
    Senior Operations Manager
    Grandbridge Real Estate Capital LLC
    Birmingham, AL
  • Paula Warren
    Director
    NYL Real Estate Investors
    New York, NY
  • Jennifer Webb, JD
    AVP Government Relations
    Pacific Life Insurance Company
    Newport Beach, CA
  • Kim Weber
    Vice President
    Grandbridge Real Estate Capital LLC
    Birmingham, AL
  • Suzanne M. Weiss
    Senior Vice President and Servicing Manager
    Draper & Kramer, Inc. Commercial Finance
    Chicago, IL
  • Mike Wennekamp
    Portfolio Analyst
    Aegon Asset Management
    Cedar Rapids, IA
  • Deede Westermann
    Mtg Servicing Manager
    Members Cooperative Credit Union
    Duluth, MN
  • Kris White
    Principal Real Estate
    Des Moines, IA
  • Heather Williams
    Insurance Servicing Manager
    Accenture, LLP
    Charlotte, NC
  • Paula Williams Jackson, CCMS
    Vice President, Chief Asset Manager, Manager of Asset Management
    BWE
    Columbia, MD
  • Derek Wilmet
    Asset Management Team Lead
    Colliers Mortgage
    Minneapolis, MN
  • Carlos Winfield
    Closer/Construction Loan Administrator
    NewPoint Real Estate Capital
    Plano, TX
  • Meredith Wittman
    Analyst
    JLL Capital Markets
    Fort Worth, TX
  • David Wolter
    Executive Vice President
    Newmark
    Tampa, FL
  • Thomas D. Wood, Jr.
    President
    Thomas D. Wood and Company
    Miami, FL
  • Christopher Wood
    Senior Associate
    NYL Real Estate Investors
    New York, NY
  • Joshua Woodbury
    SVP
    Capital One Commercial Real Estate
    Bethesda, MD
  • Jamie Woodwell
    MBA Staff
    Vice President, Head of Commercial Real Estate Research
    Mortgage Bankers Association
    Washington, DC
  • Kelly M. Wrenn
    Partner
    Ballard Spahr LLP
    Washington, DC
  • Heather Wright
    Partner
    Bradley
    Nashville, TN
  • Nick Wymer
    Senior Vice President
    BWE
    Cleveland, OH
  • Jean Yee

    Gantry
    San Francisco, CA
  • Pamela York
    Asset Analyst
    Grandbridge Real Estate Capital LLC
    Birmingham, AL
  • Brian L. Zimmerman
    Vice President
    Grandbridge Real Estate Capital LLC
    Charlotte, NC
  • Jordan Zimolka
    Counsel
    Lincoln Financial Group
    Greensboro, NC
  • Robb Zurek
    Marketing Manager
    Wolters Kluwer
    Pearland, TX