Internal CMF Benchmarking Requirements

As commercial and multifamily (CMF) servicing grows more complex, internal benchmarking has become essential for maintaining consistency, compliance, and investor confidence. From loan and servicing governing documents to company-wide standards, every layer of governance shapes how servicers set performance expectations, monitor results, and ensure accountability.

Join MBA Education and industry experts for Internal Commercial/Multifamily (CMF) Benchmarking Requirements, an in-depth discussion on how internal standards are defined, developed, and implemented within servicing operations. This session will explore how loan documents, servicing agreements, and corporate policies influence servicing procedures and risk management. Attendees will gain practical insights to strengthen internal controls, standardize processes across portfolios, and proactively address potential conflicts or compliance challenges to achieve operational excellence.

Date/Time:

• Wednesday, February 18 (1:00 PM - 2:00 PM ET)

Objectives:

• Identify ways in which loan documents impact the development of internal servicing requirements
• Describe ways in which servicing governing documents impact the development of internal servicing requirements
• Explain how servicers develop policies and procedures, and identify the types of processes covered in a policies and procedures manual
• Discuss why companies develop corporate standards, and identify the types of processes that are typically standardized at a corporate level

Target Audience:

• Commercial/Multifamily Servicing Professionals
• Servicing Portfolio Managers
• Commercial/Multifamily Risk and Compliance Professionals

Speaker(s):

• Cindy Barreda - Chief of Staff, Trimont Real Estate Capital
• Derek Vander Veen, CRI, CCMS - SVP of Business Development, Grandbridge Real Estate Capital LLC
• Victoria Kratzberg, CCMS - VP and Operations Manager Senior, Midland Loan Services