Schedule

To see what we did last time we met in person at MBA's Servicing Solutions Conference & Expo in Orlando, download the 2023 schedule via the buttons below. 

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Monday, February 20

12:00 PM – 5:00 PM
Registration

Regency Ballroom Foyer

Tuesday, February 21

7:30 AM – 6:00 PM
Registration

Regency Ballroom Foyer
9:00 AM – 7:00 PM
GRAVITAS Confidence Closet

Regency Ballroom Foyer
10:00 AM – 6:00 PM
Headshot Café

Regency Ballroom Foyer
12:00 PM – 5:00 PM
LinkedIn Profile Consultations

Regency Ballroom Foyer
2:00 PM – 3:15 PM
Servicers-Only Roundtable (Open to MBA Regular Members, Closed to Media)

Manatee Springs

  • Eva Marin-Tapia
  • Chad Hohl
  • Brendan Kelleher
  • Tim Petty
  • Candace Russell
  • Sara Singhas, AMP
  • Marina Walsh, CMB
  • Danielle Lang
3:00 PM – 5:00 PM
Member Engagement Suite

Celebration 1
3:00 PM – 5:00 PM
Press Room (Credentialed Media Only)

Celebration 16
3:30 PM – 5:00 PM
Loan Administration Committee Meeting (Committee Members Only)

Barrel Spring
5:00 PM – 6:00 PM
Opening Reception in THE HUB; Caribbean Style

Regency Ballroom

Wednesday, February 22

7:30 AM – 5:30 PM
Registration

Regency Ballroom Foyer
8:00 AM – 5:00 PM
Member Engagement Suite

Celebration 1
8:00 AM – 5:00 PM
Press Room (Credentialed Media Only)

Celebration 16
8:00 AM – 8:30 AM
Breakfast

Windermere Ballroom Foyer
8:30 AM – 4:30 PM
LinkedIn Profile Consultations

Regency Ballroom Foyer
8:30 AM – 10:00 AM
OPENING GENERAL SESSION: From Federal Prison to Winning Supreme Court Cases

Windermere Ballroom Y

  • Joseph Iafigliola
  • Mark A. Jones
  • Shon Hopwood
9:00 AM – 6:00 PM
GRAVITAS Confidence Closet

Regency Ballroom Foyer
9:00 AM – 5:00 PM
Headshot Café

Regency Ballroom Foyer
10:00 AM – 5:30 PM
THE HUB is Open

Regency Ballroom
10:00 AM – 4:30 PM
COFFEE SPOT in THE HUB

Regency Ballroom
10:00 AM – 10:30 AM
HUB STAGE: Q&A WITH SHON HOPWOOD

Regency Ballroom

  • Joseph Iafigliola
  • Shon Hopwood
10:00 AM – 10:30 AM
Refreshment Break in THE HUB

Regency Ballroom
10:30 AM – 11:15 AM
GENERAL SESSION: Government Loan Servicing Update

Windermere Ballroom Y

  • Mark A. Jones
  • John E Bell, III
  • The Honorable Julia Gordon
  • The Honorable Alanna McCargo
  • Ingrid Ripley
11:30 AM – 12:30 PM
GENERAL SESSION: Executive Perspectives - Leading Through Change and Uncertainty

Windermere Ballroom Y

  • David Madigan
  • Robert D. Broeksmit, CMB
  • Wes Iseley
  • LaQuanda Sain
  • Ann Thorn
  • Michael "Jay" Williams
12:30 PM – 2:00 PM
mPower Lunch: Own the Room

Windermere Ballroom W

  • Nicole Booth
  • Dethra Giles
  • Marcia M. Davies
12:30 PM – 1:30 PM
Lunch in THE HUB

Regency Ballroom
12:45 PM – 1:15 PM
HUB STAGE: Tech Demos

Regency Ballroom

  • Kristin Broadley
1:30 PM – 2:00 PM
HUB STAGE: MISMO Special Session - FHFA Credit Scoring Changes: Potential Industry Impacts

Regency Ballroom

  • Tanya Brennan
  • Janis Davis
2:00 PM – 4:00 PM
PROPERTY PRESERVATION: Safeguard Properties Presents Guidance on Property Preservation

Windermere Ballroom X

  • Stephen Meyer
  • Elizabeth Squires
  • Micole Booker
  • William Collins
  • Michael Greenbaum
  • Richard Kane
  • Ryan McDoulett
  • Chip Nolan
  • Talia Ramirez
  • Amy Rutstein
  • Shubha Shivapurkar
  • Andrew M. Trevayne
2:00 PM – 3:00 PM
BUSINESS OPERATIONS: Top Servicing Operations Practices That Could Get You in Trouble

Regency Ballroom T

  • Mitch Kider
  • Monique Riccobelli
  • Roger D. Stotts, CMB
2:00 PM – 3:00 PM
INNOVATION & TECHNOLOGY: The Road to Success - A Quality Servicing Transfer

Regency Ballroom V

  • Matt Seu
  • Adam Elaroussi
  • Rachael Macaulay
  • Derek Meadows
  • Joseph Prince, Jr.
2:00 PM – 3:00 PM
POLICY & COMPLIANCE: The Future of Loss Mitigation

Regency Ballroom U

  • Tom Land, AMP
  • Rita M. Falcioni
  • Skip Green
  • Michael Keaton
  • Elizabeth Spring
  • Nolan E. Turner, CMB
3:00 PM – 3:30 PM
HUB STAGE: Tech Demos

Regency Ballroom

  • Kristin Broadley
3:00 PM – 3:30 PM
Refreshment Break in THE HUB

Regency Ballroom
3:30 PM – 4:30 PM
BUSINESS OPERATIONS: Best Practices in Managing a Subservicer Relationship

Regency Ballroom T

  • Seth D. Sprague, CMB
  • Shayna Arrington
  • Donny Atkins, Jr.
  • Mignonne Davis, CIA
  • Chris Sabbe
3:30 PM – 4:30 PM
INNOVATION & TECHNOLOGY: Digitalization Benefits for Loss Mitigation

Regency Ballroom V

  • Meghan Jones Rolla
  • James Campbell
  • Angel R. Hernandez
  • David Sheeler
3:30 PM – 4:30 PM
POLICY & COMPLIANCE: Fair Servicing and Compliance Considerations for Servicers

Regency Ballroom U

  • Danielle Lang
  • Anoush Garakani, Esq.
  • Jonathan Kolodziej, AMP, CMCP
4:30 PM – 5:30 PM
Networking Reception in THE HUB; Fun in the Sun Social

Regency Ballroom
5:30 PM – 6:30 PM
MBA Advocacy Reception (Current “active” MAA Members Only, Sign up at the door)

Regency Rotunda

Thursday, February 23

7:30 AM – 4:00 PM
Registration

Regency Ballroom Foyer
8:00 AM – 5:00 PM
Member Engagement Suite

Celebration 1
8:00 AM – 5:00 PM
Press Room (Credentialed Media Only)

Celebration 16
8:30 AM – 3:00 PM
LinkedIn Profile Consultations

Regency Ballroom Foyer
8:30 AM – 9:00 AM
Breakfast

Windermere Ballroom Foyer
9:00 AM – 4:00 PM
Headshot Café

Regency Ballroom Foyer
9:00 AM – 10:30 AM
GENERAL SESSION: Market Outlook

Windermere Ballroom Y

  • Jodi Gaines
  • Mike Fratantoni, PhD
  • Marina Walsh, CMB
9:00 AM – 9:00 AM
GRAVITAS Confidence Closet

Regency Ballroom Foyer
10:30 AM – 3:00 PM
COFFEE SPOT in THE HUB

Regency Ballroom
10:30 AM – 3:00 PM
THE HUB is Open

Regency Ballroom
10:30 AM – 11:00 AM
HUB STAGE: Market Outlook Q&A

Regency Ballroom

  • Jodi Gaines
  • Mike Fratantoni, PhD
  • Marina Walsh, CMB
10:30 AM – 11:00 AM
Refreshment Break in THE HUB

Regency Ballroom
11:00 AM – 12:00 PM
BUSINESS OPERATIONS: The Impact of the Market on Foreclosure Volumes & Disposition Strategies

Regency Ballroom T

  • Marcia Griffin
  • Daren Blomquist
  • Sacha Rosenthal
  • Rick Sharga
  • Jake Williamson
11:00 AM – 12:00 PM
INNOVATION & TECHNOLOGY: Innovative Uses of Artificial Intelligence in the Servicing Realm

Regency Ballroom V

  • Cecelia Raine
  • Teresa Blake
  • Bin He
  • Brian K. Stucky
11:00 AM – 12:00 PM
LITIGATION FORUM: FDCPA & FCRA

Windermere Ballroom X

  • Timothy P. Ofak
  • Grant A. Premo
11:00 AM – 12:00 PM
POLICY & COMPLIANCE: HAF and Best Practices with State Housing Finance Agencies

Regency Ballroom U

  • Rosemarie Sabatino
  • Toniqua Green
  • Patrick G. Orr
12:00 PM – 1:30 PM
mPact Lunch & Learn

Barrel Spring 2
12:00 PM – 1:00 PM
Lunch in THE HUB

Regency Ballroom
12:30 PM – 1:00 PM
HUB STAGE: Tech Demos

Regency Ballroom

  • Kristin Broadley
1:30 PM – 2:30 PM
BUSINESS OPERATIONS: Best Techniques for Borrower Communication

Regency Ballroom T

  • Cristi Richey
  • David Berenbaum
  • Jay Jones
  • LaQuanda Sain
  • Elizabeth Spring
1:30 PM – 2:30 PM
INNOVATION & TECHNOLOGY: Evolving Rules of Data Privacy - What Servicers Need to Know

Regency Ballroom V

  • Gabriel Acosta
  • Wendy Lee
  • Amy S. Mushahwar
  • Kim Phan
1:30 PM – 2:30 PM
LITIGATION FORUM: Bankruptcy Issues and Litigation

Windermere Ballroom X

  • Lance E. Olsen
1:30 PM – 2:30 PM
POLICY & COMPLIANCE: Policy Considerations to Increase FHA Program Participation

Regency Ballroom U

  • Brendan Kelleher
  • William Collins
  • Krista Cooley
  • Tom Land, AMP
  • Candace Russell
2:30 PM – 3:00 PM
Refreshment Break in THE HUB

Regency Ballroom
3:00 PM – 4:00 PM
BUSINESS OPERATIONS: Flood and Other Insurance Tips and Trends

Regency Ballroom T

  • Scott Giberson
  • Stacey Baumann
  • Robert Cole
  • Patrick A. Sullivan
  • Heather Wright
3:00 PM – 4:00 PM
INNOVATION & TECHNOLOGY: Career Development for Servicing Professionals

Regency Ballroom V

  • James M. Deitch, CMB, CPA
  • John Courtney
  • Yvette Gilmore
  • Melanie L. Reid, CMB, AMP
  • Nanci L. Weissgold
  • Jeff Wise
3:00 PM – 4:00 PM
LITIGATION FORUM: Perspectives: Impact of SCOTUS on Mortgage Servicing

Windermere Ballroom X

  • Mark E. Rooney
3:00 PM – 4:00 PM
POLICY & COMPLIANCE: Policy From State to State

Regency Ballroom U

  • William Kooper, MPA
  • David Fifer
  • Jodi Gaines
  • Susan Milazzo

Friday, February 24

8:00 AM – 12:00 PM
Registration

Regency Ballroom Foyer
8:30 AM – 9:00 AM
Continental Breakfast

Regency Rotunda
9:00 AM – 12:00 PM
Servicing Super Session (Closed to Media)

Regency Ballroom T

  • Shayna Arrington
  • Michael Waldron, Esq.
  • John Courtney
  • Dana Federspiel
  • Ben Gottheim
  • Toniqua Green
  • Marcia Griffin
  • Rich Haber
  • Wendy Lee
  • Vanessa Lindow
  • Monique Riccobelli
  • Candace Russell
  • Rick Sharga
  • Nanci L. Weissgold

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