Schedule

Check back often as our schedule evolves leading up to the conference! Are you looking to meet our attendees where they are and create a home base for your company at MBA's Servicing Solutions Conference & Expo? Meeting space may be available for rental at the Hyatt Regency Orlando.  Learn more and submit a meeting space request. Alternatively, hospitality suites on a hotel guestroom floor may be available for reservation.  Learn more and submit a suite request. Email Rosalyn Milliken if you have questions.

Note: Schedule subject to change.

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Monday, February 19

12:00 PM – 5:00 PM
Registration

Tuesday, February 20

7:30 AM – 6:00 PM
Registration

10:00 AM – 6:00 PM
Headshot Café

12:00 PM – 5:00 PM
LinkedIn Profile Consultations

2:00 PM – 3:15 PM
Servicers-Only Roundtable (Open to MBA Regular Members, Closed to Media)

3:00 PM – 5:00 PM
Member Engagement Suite

3:00 PM – 5:00 PM
Press Room (Credentialed Media Only)

3:30 PM – 5:00 PM
Loan Administration Committee Meeting (Committee Members Only)

5:00 PM – 6:00 PM
Opening Reception in THE HUB

Wednesday, February 21

7:30 AM – 5:30 PM
Registration

8:00 AM – 5:00 PM
Member Engagement Suite

8:00 AM – 5:00 PM
Press Room (Credentialed Media Only)

8:00 AM – 8:30 AM
Breakfast

8:30 AM – 10:00 AM
OPENING GENERAL SESSION: Truth be Told with Scott Pelley

  • Scott Pelley
  • Laura Escobar
9:00 AM – 5:00 PM
Headshot Café

10:00 AM – 5:30 PM
THE HUB is Open

10:00 AM – 4:30 PM
COFFEE SPOT in THE HUB

10:00 AM – 11:00 AM
HUB STAGE: Book Signing with Scott Pelley (Books available for purchase)

  • Scott Pelley
10:00 AM – 10:30 AM
Refreshment Break in THE HUB

10:30 AM – 11:15 AM
GENERAL SESSION: Servicing Policy Update

  • Laura Escobar
11:30 AM – 12:30 PM
GENERAL SESSION: Executive Perspectives

  • Robert D. Broeksmit, CMB
12:30 PM – 2:00 PM
Lunch in THE HUB

12:30 PM – 1:30 PM
HUB STAGE: Tech Showcase

THE HUB EXPO, Regency Ballroom
1:30 PM – 2:30 PM
BUSINESS OPERATIONS TRACK: The Pre-Foreclosure Paradox

  • Daren Blomquist
1:30 PM – 2:30 PM
INNOVATION & TECHNOLOGY TRACK:

1:30 PM – 2:30 PM
POLICY & COMPLIANCE TRACK: Top Servicing Compliance and Fair Servicing Concerns

  • Amanda Phillips
  • Nanci L. Weissgold
  • Marissa Yaker, Esq.
1:30 PM – 2:30 PM
SERVICING LITIGATION TRACK: FDCPA

2:30 PM – 3:00 PM
Refreshment Break in THE HUB

3:00 PM – 4:00 PM
BUSINESS OPERATIONS TRACK:

3:00 PM – 4:00 PM
INNOVATION & TECHNOLOGY TRACK: Tech Showcase

3:00 PM – 4:00 PM
POLICY & COMPLIANCE TRACK: Loss Mitigation Challenges

3:00 PM – 4:00 PM
SERVICING LITIGATION TRACK: State Trends

4:00 PM – 5:00 PM
Networking Reception in THE HUB

Thursday, February 22

7:30 AM – 4:00 PM
Registration

8:00 AM – 5:00 PM
Member Engagement Suite

8:00 AM – 5:00 PM
Press Room (Credentialed Media Only)

8:30 AM – 3:00 PM
LinkedIn Profile Consultations

8:30 AM – 9:00 AM
Breakfast

9:00 AM – 4:00 PM
Headshot Café

9:00 AM – 10:00 AM
GENERAL SESSION: Market Outlook

  • Joel Kan
  • Marina Walsh, CMB
10:00 AM – 10:30 AM
HUB STAGE: Market Outlook Q&A

  • Joel Kan
  • Marina Walsh, CMB
10:00 AM – 10:30 AM
Refreshment Break in THE HUB

10:30 AM – 3:00 PM
COFFEE SPOT in THE HUB

10:30 AM – 3:00 PM
THE HUB is Open

10:30 AM – 12:00 PM
GENERAL SESSION: mPower Event: Catalyzing Confidence with Lisa Sun

  • Marcia M. Davies
  • Lisa Sun
12:00 PM – 1:00 PM
HUB STAGE: Book Signing with Lisa Sun (Books available for purchase)

  • Lisa Sun
12:00 PM – 1:00 PM
Lunch in THE HUB

1:00 PM – 2:00 PM
BUSINESS OPERATIONS TRACK: The Pros and Cons of Servicing in House and Subservicing

  • Dave Worrall
1:00 PM – 2:00 PM
CLIMATE RISK TRACK:

1:00 PM – 2:00 PM
INNOVATION & TECHNOLOGY TRACK:

1:00 PM – 2:00 PM
POLICY & COMPLIANCE TRACK: Modernizing the Loss Mitigation Rules of Regulation X

  • Jonathan Kolodziej, AMP, CMCP
  • Samuel I. Racoosin
2:00 PM – 2:30 PM
Refreshment Break in THE HUB

2:30 PM – 3:30 PM
BUSINESS OPERATIONS TRACK: Cost-Saving Strategies for Mortgage Servicers

  • Kim Yowell
2:30 PM – 3:30 PM
CLIMATE RISK TRACK: Navigating the Home Insurance Conundrum in a Volatile Market

2:30 PM – 3:30 PM
INNOVATION & TECHNOLOGY TRACK:

2:30 PM – 3:30 PM
POLICY & COMPLIANCE TRACK:

3:45 PM – 4:45 PM
BUSINESS OPERATIONS TRACK: The Elements of a Best in Class Servicing Transfer

3:45 PM – 4:45 PM
CLIMATE RISK TRACK:

3:45 PM – 4:45 PM
INNOVATION & TECHNOLOGY TRACK:

3:45 PM – 4:45 PM
POLICY & COMPLIANCE TRACK:

Friday, February 23

8:00 AM – 12:00 PM
Registration

8:30 AM – 9:00 AM
Continental Breakfast

9:00 AM – 12:00 PM
Servicing Super Session (Closed to Media)

  • Danielle Lang
  • Michael Waldron, Esq.

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