BUSINESS OPERATIONS TRACK: The Pros and Cons of Servicing In-House and Subservicing
Understanding the financial and operational risks and rewards is crucial when determining whether to use a subservicer, service in-house, or change your strategy. This session leverages up to the minute servicing data to illustrate this complex business and how to manage your scorecard and protect your bottom line.
Speakers
Moderator
With extensive experience in mortgage banking and mortgage servicing, Seth Sprague leads the Mortgage Banking Consulting Services practice at Richey May. A sought-after speaker, he often speaks on liquidity and the overall challenges in the mortgage industry. Sprague joined Richey May from the STRATMOR Group where he was a principal. Prior to joining STRATMOR, he was EVP of Trading and Analytics at Phoenix Capital. Sprague also served as SVP, Servicing Asset Manager at SunTrust Mortgage for more than 10 years, where he developed and led their servicing rights valuation team. His career also includes accounting, analytics and auditing roles at Bank of America, KPMG LLP, and United Financial Inc. Seth holds the designation of Certified Mortgage Banker (CMB) from the MBA.
Speakers
Michelle Anderson has been in the servicing industry for nearly 26 years. For the last six years, she has been leading Client and Investor Relations at LoanCare, while being a vital role in establishing the recently developed Professional Services team. She is a dynamic voice throughout the organization and specializes in assessing risk, opportunity, and advocating for LoanCare’s Clients as well as overseeing the company’s relationship with investors, insurers, and state agencies. Aside from being named one of Housing Wire’s 2023 Women of Influence, Michelle held leadership roles in several of the country’s largest banking institutions; managing the relationship between Mortgage Servicing Organizations and their investors, insurers and other third parties. Michelle’s experience extends across the mortgage servicing life cycle, which includes prior roles in Exam Management, Performing Loan Servicing, Loss Mitigation and Default Servicing operations.
Randy Layne has over 39 years of experience in the mortgage industry, primarily in Servicing. Approximately half of his career was spent with Fannie Mae in multiple servicing related roles and management. After his time at Fannie Mae, Randy went on to lead multiple loan servicing operation teams, with a focus on process improvement and efficiencies. He has a proven record of success in driving transformational change by building business controls departments from the ground up, facilitating mergers of banking divisions, and developing comprehensive mortgage servicing platforms (both technology and process).
Marina Walsh, CMB, is Vice President of Industry Analysis in MBA's Research and Economics Department, specializing in industry performance benchmarking for residential lenders and servicers. She leads the management and direction for the Mortgage Bankers Performance Reports, the Peer Group Survey and Roundtable Program, the Servicing Operations Study, the Warehouse Lender Study, and other studies that measure lender performance. She is MBA's spokesperson for all servicing-related studies including the National Delinquency Survey and the Loan Monitoring Survey. Prior to joining MBA, Walsh was a manager in Ernst and Young's Real Estate Advisory Services Group. She has previously been named to HousingWire's "Women of Influence" list. She holds a Bachelor’s degree from Cornell University and a Master of Public Administration degree from Columbia University.
As the CFO of Atlantic Bay Mortgage Group, Morgan leads the financial, accounting, capital markets and servicing functions. Atlantic Bay Mortgage is a regional IMB licensed in over 15 states focusing on a retail business model. Morgan works closely with Warehouse Lenders, Vendors and Investors to establish sound relationships. Morgan has more than 20 years of financial services experience with over 10 years in public accounting working with large regional banks, community banks, and mortgage entities. She received a B.S. in Business Administration from Old Dominion University. Morgan received her RCMS designation from the Mortgage Bankers Association in 2021.
