RC_LA_CR_300.3 Accounting for Customer Service Representatives
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| Option | Price |
| Member | $50.00 |
| Non-Member | $100.00 |
Borrowers frequently contact servicing departments with questions about payments, fees, late charges, and year-end tax statements. To respond accurately, customer service representatives must understand how payments are applied and how loan accounts are maintained.
Accounting for Customer Service Representatives reviews key accounting concepts relevant to servicing operations. The course examines payment histories, amortization schedules, methods for remitting payments, fees and late charges assessed to borrower accounts, and the purpose and content of year-end and Form 1098 statements. By understanding these elements, CSRs are better equipped to interpret account activity and explain it clearly to borrowers.
This is a single-family/residential course.
Topics:
- Borrower Inquiries
- Payment Processing
- Fees and Late Charges
- Year-End Requirements
Seat time approximately 30 minutes.
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