Consumer Financial Protection Bureau (CFPB) Servicing Issues

The CFPB's Mortgage Servicing Rules helped to standardize mortgage servicing practices and provide important consumer protections. MBA consistently advocates for clarity in guidance for its members so that they can provide consistent, equitable service to all consumers. Providing clear, unambiguous rules for mortgage servicers and recognizing the important and unique relationship between servicers and their customers is critical to ensure a fair and efficient system.