Compliance Essentials: Consumer Complaints Resource Guide

Advanced Education Guide Regulatory Compliance, Law, & Fraud Residential
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Member $500.00
Non-Member $1,000.00

MBA Compliance Essentials: Consumer Complaints Resource Guide ©2016


The CFPB made establishing its consumer complaint system a top priority and also made clear that the choice of who will be examined will at least in significant part be "complaint driven." Toward that end, understand how to establish a robust, trackable consumer complaint management system; learn how to interface properly and effectively with the CFPB consumer complaint portal; become familiar with the required responsive timing requirements; and, develop clear and comprehensive policies and procedures.

The MBA Compliance Essentials Consumer Complaints Resource Guide will serve as a base for the development of your company's policies and procedures in this important area.

Developed by:

  • Mitchel H. Kider, Managing Member, Weiner Brodsky Kider PC
  • James M. Milano, Member, Weiner Brodsky Kider PC

Chapters include:

  • Statutory Sources of Requirements for Handling Consumer Complaints
  • State Law Requirements
  • Model Policy and Disclosures
  • Checklists to assure adherence to policies and procedures