RC_LA_CR_200.1 Mortgage Banking Concepts for Customer Service Representatives
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| Option | Price |
| Member | $50.00 |
| Non-Member | $100.00 |
The loan servicing function begins after a mortgage loan has been closed, but to effectively assist borrowers, customer service representatives (CSRs) must understand the broader mortgage banking process. A strong foundational knowledge of how loans are originated, funded, sold, and serviced enables CSRs to respond confidently and accurately to borrower inquiries.
Mortgage Banking Concepts for Customer Service Representatives provides a comprehensive overview of the mortgage lending process, including loan production and funding, secondary marketing, mortgage investors, and loan servicing. The course then reviews major loan programs, including agency and conventional loans, as well as key concepts such as loan-to-value ratios and conforming versus nonconforming loans. Finally, it examines financing options, the components of a typical mortgage payment, loan terms, amortization types, and common financing transactions.
This is a single-family/residential course.
Topics
- The Mortgage Lending Process
- Major Loan Programs
- Financing Options
Seat time approximately 1 hour.
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