RC_LA_CR_300.4 Escrow Operations for Customer Service Representatives
| Option | Price |
| Member | $50.00 |
| Non-Member | $100.00 |
Escrow accounts are a central component of mortgage servicing and are often the source of borrower questions regarding payment changes. Customer service representatives must understand how escrow accounts are established, maintained, and analyzed in order to address these inquiries accurately.
Escrow Operations for Customer Service Representatives reviews the purpose and administration of escrow accounts, including mortgage insurance, hazard insurance, and property taxes. The course explains how escrow analyses are conducted, how shortages and surpluses occur, and how payment adjustments are calculated. It prepares CSRs to explain escrow activity and respond to common borrower concerns.
This is a single-family/residential course.
Topics:
- Mortgage Insurance
- Hazard Insurance
- Taxes
- Escrow Analysis
Seat time approximately 30 minutes.
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