CC_S_207.4 Critical Commercial/Multifamily Servicing Operations and Duties

1-5 CMB Points Commercial / Multifamily Commercial Certified Mortgage Servicer (CCMS) Education Intermediate Loan Administration & Servicing Self-Study Web-Based Courses
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Member $50.00
Non-Member $100.00

Beyond loan boarding, servicing system updates, and tax and insurance escrow administration, there are several other critical duties that are essential to the successful management of a commercial/multifamily servicing operation.

Critical Commercial/Multifamily Servicing Operations and Duties explores a number of critical activities involved in the servicing of commercial/multifamily mortgage loans. First, it addresses basic concepts and responsibilities of the servicer with respect to the payoffs and satisfactions of loans. Next, the course describes the key concepts and activities involved in monitoring the collateral, including discussions on UCCs and letters of credit. From there, the course delves into a servicer's responsibilities when handling cash-managed loans. Next, it covers the investor reporting and remittance requirements for securitized, agency, and portfolio commercial/multifamily mortgage loans. Finally, the course describes the servicer's duties related to portfolio accounting and cash reconciliation.


This is a commercial/multifamily course.

  • Payoffs and Satisfactions
  • Collateral Monitoring
  • Cash Management
  • Investor Reporting and Remittance
  • Portfolio Accounting and Cash Reconciliation


    Seat time approximately 3 hours.

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