Renter Counseling to Mitigate Evictions and Reduce Operational Costs

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MBA Member Price $0.00
Non-Member Price $0.00


This webinar is complimentary for all.


The pandemic has brought to light the financial vulnerability of many renters, and the need for interventions that can mitigate the risks of evictions. One tool for helping these renters is counseling. However, in contract to the homeownership market, the rental industry has not yet integrated rental counseling into its mainstream operations. Given the potential of renter counseling to reduce evictions and save multifamily owners and lenders money, the time is ripe for exploring this concept.

As a part of MBA’s Affordable Housing Initiative, MBA and NCSHA have partner on this webinar to make the case for why renter counseling deserves consideration as a loss mitigation tool, and potential ways to operationalize and scale the concept.


11:00 AM-12:00 PM ET


  • Value proposition of renter counseling – efficacy & benefits
  • Operationalizing renter counseling – the experiences of Virginia Housing
  • Scaling the concept
  • Exploring next steps to seize the moment – why now is the time to act

Who Should Attend?

  • National Council for State Housing Agencies (NCHSA) staff and members
  • MBA members interested in innovative affordable housing initiatives
  • Consumer advocacy groups focused on affordable housing


  • Moderator: Shekar Narasimhan. Chairman of the Board, Virginia Housing
  • Janneke Ratcliff, Associate Vice President for Housing Finance Policy, Urban Institute 
  • Mike Hawkins, Managing Director of Community Outreach, Virginia Housing
  • Monica L. Jefferson, Vice President & COO, Housing Opportunities Made Equal of Virginia, Inc. (HOME)
  • Amy Schaftlein, Executive Director, United Housing, Memphis, TN