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We can't wait to be in person again in Orlando! To see what we did last time we met in person at Servicing Solutions 2020, you can download the schedule here

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Note: Schedule subject to change.

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Thursday, February 24, 2022

  • BUSINESS OPERATIONS TRACK: Keeping Up Connection and Culture in a Remote Workforce


    Dana Dillard, Principal, Housing Finance Strategies, LLC

    The servicing industry has quickly and successfully transformed into a remote and hybrid workforce in response to the pandemic. Leaders must continue to build team culture and a remote mindset at the same time. Hear from peers with success stories in onboarding and training new employees remotely, using technology to help stay connected, integrating workers with different needs and work styles, and more. Gain insight on inclusive leadership and leave with 10 tips to up your culture game in a remote environment.


    Dana Dillard, Principal, Housing Finance Strategies, LLC

    Dana Dillard is a mortgage industry veteran with over 25 years’ experience in bank and non-bank servicing. As leader of Housing Finance Strategies’ diversity and inclusion practice, she calls upon her own experience building award-winning D&I programs to help mortgage companies develop initiatives that support employee recruitment, satisfaction and innovation and meet the expectations of regulators, procurement officers and investors.

    After starting her career as a call-center agent at Lomas Mortgage in the 1980s, Dillard carried a customer-service mentality to leadership roles with Bank of America (NYSE: BAC), EMC Mortgage and GMAC ResCap. She most recently served as EVP of corporate social responsibility at Mr. Cooper (NASDAQ: COOP), where she oversaw industry/government relations, nonprofit engagement, community outreach and diversity and inclusion for one of the largest home-loan servicers in the United States.

    A highlight of Dillard’s career was leading outreach efforts at HOPE NOW during the peak of the financial crisis. During this time, she traveled across the country speaking with hundreds of struggling families.

    Dillard is a Dallas native and serves on the board of the Baylor Scott & White Irving Foundation. She holds bachelor’s degrees in journalism and business from Southern Methodist University.

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